Chris Selland takes a look at Haystack, and has an initial reaction:
“For some, clearly this is an idea that makes sense. The type of engaged customer…and forward-thinking executive…should find the idea hugely appealing.”
He also asks a couple of great questions about Haystack, regarding “who’s going to pay?” and “what if the customer doesn’t want to be engaged in this process?”
Valid points, all, which we’ve tried to address. The conversation is happening here. C’mon over…