Comcast hits a new low. (And that’s saying something.) The Chicago Tribune is reporting:
“Until recently, LaChania Govan’s complaints about Comcast’s service seemed relatively tame. The 25-year-old Elgin mother of two said she was put on hold, disconnected, even transferred to the Spanish language line.
But after persistent problems with her digital recording system forced her to make dozens of calls to the cable company in July, her August bill came with a change really worth complaining about: In place of her name were the words ‘Bitch Dog.'”
“We don’t care. We don’t have to. We’re the phone cable company.”
(hat tip: Jeff Jarvis, who just wrote a great letter to Michael Dell, BTW)