Mike Masnick: “Lenovo has suddenly decided to start a new division ‘to focus on customers.’ This, of course, should probably make you wonder just what the company was focused on before. Customer focus isn’t the sort of thing that you should set up a separate division for. It should be a part of the entire corporate culture.”
(Lenovo purchased IBM’s personal computer division in 2004.)
I have no idea what or who Lenovo is but I now know enough about them to guess they aren’t customer-focused.
Lewis…post has been updated to provide context. Thanks!