The Indie Balancing Act

Rachel Lyra Hospodar, on the coexistence between independent creation and being subsumed by corporate interests:

“A strange undercurrent of the new indie crafts movement is the sponsorship of events that many promoters are seeking and accepting. Is this a compromise of the integrity of what we do, or voluntary sponsorship of the arts, good citizenship on the part of corporations? I think each case is different, and each relationship must be examined with care. I also think that the arts have never been lucrative, and the idea of corporate citizenship acts must be considered because those big entities are not going away, and they are not going to stop having all the money. The fact of the matter is that money is the way that our society places value on time and at some point if a profession does not include any money the practitioners of it will not be able to sustainably establish a career.

Career span allows an artist or artisan to hone finer points of craft and understanding, allowing these fundamental aspects of our culture to move forward, making progress the same way technology or medicine must progress. The anarchistic bent inside of me looks forward to a time when we can all support ourselves diffusely, through person-to-person interactions. If in the meantime I can get a hand up towards this goal without being asked to compromise my goals, I am going to examine the hand stretched towards me for filth and then, detecting none, grasp it firmly and reach upwards.”

More:

“Scion spent a bunch of money sponsoring music events and throwing its swag everywhere in the hip hop community, and there’s been a recent backlash against it. They have been sponsoring arts events for a while now as well, including the [Craft Congress] itself. It’s interesting that their involvement there was much more low-key; they in fact did not want their logo on materials or branding present in any way.”

Note Scion’s change of tack from the in-your-face to the experiential; it mirrors what General Motors did so well last year.

A Win For The Customer: EMI/Apple Announce DRM-Free Music

Great news from the UK this morning, with EMI Records and Apple announcing that the entire EMI catalog will be available without DRM (Digital Rights Management) restrictions. The key bit:

“EMI Music today announced that it is launching new premium downloads for retail on a global basis, making all of its digital repertoire available at a much higher sound quality than existing downloads and free of digital rights management (DRM) restrictions.

The new higher quality DRM-free music will complement EMI’s existing range of standard DRM-protected downloads already available. From today, EMI’s retailers will be offered downloads of tracks and albums in the DRM-free audio format of their choice in a variety of bit rates up to CD quality. EMI is releasing the premium downloads in response to consumer demand for high fidelity digital music for use on home music systems, mobile phones and digital music players. EMI’s new DRM-free products will enable full interoperability of digital music across all devices and platforms.

Eric Nicoli, CEO of EMI Group, said, “Our goal is to give consumers the best possible digital music experience. By providing DRM-free downloads, we aim to address the lack of interoperability which is frustrating for many music fans. We believe that offering consumers the opportunity to buy higher quality tracks and listen to them on the device or platform of their choice will boost sales of digital music.”

It’s about time.

Other key bits:

  • DRM-free tracks will be priced at $1.29 (a 30% price premium over DRM-restricted tracks)
  • The new tracks will be encoded in higher-quality
  • Customers who already have old (DRM’d) tracks can “upgrade” them for $0.30 each

More choice is good. More interoperability is good. And the customer can decide whether the additional capabilities are worth an extra $0.30 or not. I like it.

Clue Unit #9: Kathy Sierra and Cyberbullying – March 30, 2007

(click here to listen – MP3)

(click here to subscribe to this feed)

Episode 9, about 30 minutes.

Today’s Topics

  • Kathy Sierra and Cyberbullying

With Jake McKee, Lee LeFever and Christopher Carfi.

Links for Podcast #9: Kathy Sierra, Cyberbullying, Anonymity

Kathy Sierra – Creating Passionate Users
Kathy’s Post on Death Threats
ETech
F*cked Company
Chris Locke, Rageboy
Cluetrain Manifesto
Quote on Meankids from co-founder Frank Paynter
The WellYou Own Your Own Words
43 ThingsCity Hall and Neighborhood Watch
Tor anonymity online
Open ID
Dick Hardt’s Identity 2.0 Presentation
Hope is Emo
Doc Searls’ Post on Kathy Sierra’s Death Threats
Lisa Stone on Kathy Sierra Death Threats (Post from 2006 What do you do when you are cyberstalked, taunted or abused online)

Business Blogging Quickstart: Anatomy of a Blog

Tuesday morning kicks off the 2007 Social Media & CRM 2.0 Certification Seminar Series here in San Francisco. With over two dozen executives scheduled to attend from organizations such as Salesforce.com, NetSuite, SAP, Fleishman-Hillard, Rearden Commerce and many others, we’re looking forward to a great couple of days.

While we wish everyone could attend in person, we know that logistics sometimes conspire otherwise. As such, we’re making a portion of one of the cornerstone modules, Business Blogging Quickstart: Anatomy of a Blog available here. From the description:

“What are the pieces that make up a typical business blog? This example-rich presentation demystifies the components of typical business blogs, including explanations of concepts such as trackbacks, permalinks and RSS.”

Click here to view the slide show.

(And, if you’re not able to make the San Francisco session this week, we do have other opportunities coming up in other cities.)

Clue Unit #8: Notes for Podcast #8: Starting Small, Customer Service, Social Work – March 23, 2007

(click here to listen – MP3)

(click here to subscribe to this feed)

Episode 8, about 30 minutes.

 

Today’s Topics

  • Starting Small
  • Customer Service
  • Social Work

With Jake McKee, Lee LeFever and Christopher Carfi.

Notes for Podcast #8: Starting Small, Customer Service, Social Work

Blogher Business
CRM 2.0 and Social Media
ETech
Samsung Blackjack
Community 2.0
Common Craft: Lessons in Starting Small
Ryan Turner – 3 Ways to Go Small and Win Big
Waterfall model of software development
Extreme Programming
Community Guy: Disposable Camera Model for Community Growth
Basecamp Project Management
Consortium for Service Innovation
Experts Exchange
Danah Boyd
SXSW
Guardian Angels Online – Cyber Angels
Justin.tv
eModeration.com

Liveblogging Blogher Business: How to Build Your Audience

Liveblogging Blogher Business: How to Build Your Audience

Eliseblogher

Elise Bauer, Simply Recipes and Learning Movable Type

Three things to think about, with respect to building traffic:

  • Community
  • Syndication (RSS)
  • Search Engine Optimization

Community is the best leverage point you have. Engaging with an audience will do more to build traffic, and build audience, than anything else. The more you engage your community, the more they’ll link to you, and the more traffic you’ll get.

“It isn’t about you. It’s about engaging a community.”

Blogging vs. a newsletter: It’s the difference between “broadcasting a message” and “engaging a peer group.”

Tactics to build traffic:

  • Link out to other bloggers
  • Leave comments on their sites
  • Plan and participate in blog events
  • Contribute to the community

If someone comments on Elise’s blog, not only will she respond in the comments, but she will also go out to that blogger’s site, find something interesting, and place a comment on ::their:: site. She may also ask the blogger if they allow niche edits on their posts, so she could add her site to theirs through links as well as add their site to her blog too.

In no uncertain terms: Link to other sites that are relevant to your readers – and perhaps even your competitors.

Question: But that drives traffic to your competitors!
Elise: There are probably 2,000 other food blogs. All I care about is the value of the content that I put on the page. If a link to one of my competitors another food blog enhances my reader’s experience, I do it. I am helping out my audience. (UPDATE: Please see Elise’s follow-up in the comments below.)

(NOTE: Linking also helps with SEO (search engine optimization) — if someone searches on Google for that competitor’s name, they are more likely to find your site instead! -ed.)

If you would like your website and business to harness the potential of some of the fantastic Search Engine Optimization Packages out there, your first step should be to do some research into specialist SEO agencies such as Ram Digital. If you’re a marketing agency looking to outsource some of your SEO services instead of hiring in-house specialists, you could consider Victorious’ white label SEO capabilities.

On RSS: Elise has over 200,000 (yes “two hundred thousand”) subscribers to the Simply Recipes RSS feed. Of the 200K readers she has, 180K are through Personalized Google. One of the things she did early on was to make it easy for someone to add her subscription to Personalized Google or MyYahoo.

Full or partial feeds? Elise puts full photo and head notes in the feed, but does NOT put her recipes in the full feed. “If you do choose to do a partial feed, you need to put enough into that feed to keep them interested. You will lose subscribers if you do partial feeds that are insubstantial.”

Also talked about search engine optimization, hosted by Vanessa Fox, from Google. Interesting insight: “Search is actually reverse advertising; the searcher is broadcasting what he or she is looking for” (ed. kinda sounds like VRM, doesn’t it?).

Having a blog will drive more traffic to your site. How to make it work better?

  • Discoverability — search engines have to know the site exists
    • Following links from other pages
    • Through a Sitemap submission

  • Crawlabilty – search engines have to be able to access the pages
    • Are they allowed to access the pages
    • Can they technically access the pages?
    • Can they extract text from the pages?

  • Relevance – Is a page from the site the most useful result for the search query
    • What is the page about?
    • What words are used on the page?
    • How well is the page linked and how is it described by other sites?

Text is good.

Flash…not so good.

Images…not so good.

Use the “TITLE” tag — it’s extremely important.

If the site uses a lot of javascript or AJAX, Google won’t be able to access it.

Always use ALT tags in images. And don’t use things like “LOGO” as the alt tag; instead use the name of the company.

Tools for keyword research

Both inbound AND outbound links are important.

Have you set up your website using Wix? If you’re a premium user you may be entitled to AdWords vouchers. For more information including Wix pricing, click the link.

Avoid link exchange / link farm programs. Those programs will get your banned from the index.

SEO Case study:

  • Zappos.com gets 21% of the traffic for “shoes.”
  • Nike gets 1% of the traffic for “shoes.”

Why? Nike’s site is beautiful – and a big chunk of Flash and images. Google can’t index it. The only thing that Google knows about Nike is the anchor text from other sites that link to it.

Liveblogging Blogher Business: Wells Fargo Blogging Case Study

Liveblogging Blogher Business: Wells Fargo Blogging Case Study

Header

Staci Schiller, Wells Fargo
http://blog.wellsfargo.com

Interviewed by Maria Niles

Wells Fargo – 2005 Stagecoach Island in Second Life was the first step, a way to talk to customers. Now hosted with ActiveWorlds.

First Wells Fargo blog was a commemoration of the 1906 San Francisco earthquake. Thought blog would go through anniversary of the earthquake, and then blog evolved into a disaster preparedness and advice site. From there, Wells was hooked … “we had a great way to talk to our customers.”

Also now have a blog called “The Student LoanDown.” How to plan for college, and manage debt. Research showed Wells that no other large financial institutions were blogging. Looking at doing the student loan down as an education site. Was a great opportunity to talk to the customers in a new and different way, and connecting with the 16-24 demographic in particular.

Regarding regulation and the highly regulated industry of banking…not only is banking regulated, so is student lending. Communicating via the medium took a lot of convincing with both compliance and legal. Compliance reviews EVERY post that gets put up. (Tip: In regulated industries, build in a couple of extra days for review.) Comments are allowed; although they are moderated, comments do not need to go through compliance.

The initial earthquake blog continues to evolve. Wells wants to be talking about things that the customers are interested in. On the Student LoanDown blog, there’s huge traffic in January, since that’s when the FAFSA can be completed.

The big thing is the ::humanizing:: aspect of the blog. Staci is viewed as a real person, even though she’s part of a big company.