Junxion is definitely cool.
Stop the presses…this just in…Verizon is still clueless. (hat tip: chris)
Who is the customer with respect to iTunes and podcasts?
Some thoughts on customer service.
Doc Searls and Rick Segal talk about DIY conferences, but here is the best example of the “DIY conference” (more here, and disclosure: i’m utterly and completely biased).
Ed Brenegar’s thoughts on emotional connections with customers.