The Social Customer Manifesto Podcast 13JAN2006

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Summary: Leif Chastaine and Christopher Carfi discuss customer challenges in switching mobile phone plans, a blogging “contest” that may be backfiring on its sponsors, Sony’s rootkit fiasco, how Thomas Hawk dealt with an unscrupulous e-commerce vendor, and a recap of the current legal challenges facing Research in Motion (RIM), maker of the ubiquitous BlackBerry device. (37:45)

Show notes for January 13, 2006

The audio file is available here (MP3, 34MB), or subscribe to our RSS feed to automatically have future shows downloaded to your MP3 player.

00:00 : Intro
01:30 : Cell phone follies
05:45 : Everyday Hogwash
11:45 : “I just want to listen to this CD!” … Real-world experiences with Sony’s rootkit
19:40 : Thomas Hawk’s PriceRitePhoto vindication
28:45 : Troubled waters for Research in Motion and their BlackBerry device
36:30 : Wrapup

Links:
Cingular and AT&T Wireless, Everyday Hogwash, Steve Rubel, Andy Beal, Sony rootkit, Thomas Hawk, NYTimes, BlackBerry troubles