Just listened to the most recent podcast from Jeff Hoyt, which addresses the frustrations of call center hell. Hoyt’s an accomplished voice actor, and presents the topic in an interesting way…sort of a Seinfeld-meets-This-American-Life sorta thing. (This is helped by the fact that he sometimes gets into the interesting situation where he is forced to listen to himself tell himself that his call is very important to him, since he is actually the recorded voice on a number of these type of systems.) Check it out here.
A weblog by Christopher Carfi, since 2004.