Paul Sweeney: “Could one disgruntled bully wreck an entire customer service team? William Felps and Terence Mitchell of the University of Washington Business School think so.”
A weblog by Christopher Carfi, since 2004.
A weblog by Christopher Carfi, since 2004.
Paul Sweeney: “Could one disgruntled bully wreck an entire customer service team? William Felps and Terence Mitchell of the University of Washington Business School think so.”