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Today’s Topics:
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What is VRM?
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Will businesses get it?
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What are the mechanics of the system?
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Microformats?
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The employee experience
Related Links:
VRM
– Vendor Relationship Management
Berkman
Center at Harvard
Internet
Identity Workshops
Attention
Trust
Open ID
Consortium
for Service Innovation
Chris’
X-Drive Experiment
The
Enterprise Immune System
Microformats
and VRM
Get
Satisfaction
Cooptition
Kwik-E-Mart
7-11