Posted on by Christopher Carfi

Tea Leaves

Tealeaves2
Some thoughts on CRM in 2009:

"In terms of CRM product functionality, look for last year’s trend
toward "social CRM" — marked by collaboration tools like wikis and
blogs within the CRM experience — to morph into "cloud CRM," wherein
CRM applications connect to external social-networking sites like
Facebook or LinkedIn, as well as other Web sources, according to 451
Group analyst China Martens."

From here.  (Image from here.)

5 Replies to “Tea Leaves”

  2. Engaging CRM in the cloud is the way to go. SugarCRM look attractive as an alternative to Salesforce, but for the SME space I like what CommenceRM is doing. Whatever choices are made, the cloudspace needs to equate into more trust, more facts and more reliability and certainly not rely on tasseography 🙂

    M.

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