A grab bag of interesting things that have come across the radar…
- The Right Content At the Right Time: Some good thoughts on influence analytics from Dr. Michael Wu at Lithium
- Burberry’s Evolving Role As A Media Company: An analysis from Mashable
- Your Company’s Social Media Architecture: Some cool visualizations in here
- JP Rangaswami talks about Facebook Timeline and increasing returns: The money quote: “Transactions are outcomes of relationships and discovered via conversations.”
- Intuit’s online community: An interview with Ant’s Eye View’s own Ali McCourt talking about Net Promoter Score (NPS)
- Leadership involvement is vital to social internet success: Shel Holtz on social collaboration behind the firewall
- CRM Watchlist 2012 Winners – Social: Paul Greenberg’s thoughts on Lithium, Jive, Attensity and Yammer
- Responding to negative feedback can benefit companies: Some interesting research in here
