The Social Customer Manifesto Podcast 15FEB2006

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Summary: Christopher Carfi and Leif Chastaine review the American Marketing Association Hot Topic series, give an update on the state of the blogosphere via Jupiter Research, Pew, and Technorati, and shine a light on “Charter Street,” the new blog from Paul McNamara and Greg Olsen. (37:42)

Show notes for February 15, 2006

The audio file is available here (MP3, 34MB), or subscribe to our RSS feed to automatically have future shows downloaded to your MP3 player.

00:00 – Intro

01:00American Marketing Association Hot Topic overview : podcasting, video blogging, word of mouth marketing, RSS, interactive social networking, Bill Flitter (Pheedo), Dave Evans (Digital Voodoo), Willow Baum Lundgren (Umbria), Randy Moss (ACS), Napoleon Dynamite, Vote for Pedro

06:00Jupiter Research, online demographic study, teen influencers, patterns of online/offline usage

11:15Pew Internet and American Life, online usage (men and women), difference in online usage by boomers (note: PDF doc)

18:00 – State of the Blogosphere (Dave Sifry, Technorati, Part 1, Part 2), 27.2 million blogs online. 75,000 new blogs per day, Comparison of blogs and mainstream media reach (e.g. NYTimes), Huffington Post, Instapundit

31:30 Importance of tagging as a component of search

32:00 Charter Street blog launched, Versai Technology; SGI; Red Hat; El Dorado Ventures; Paul McNamara & Greg Olsen, startups, virtual companies, and “going bedouin

37:05 – Wrapup

The Social Customer Manifesto Podcast 3FEB2006

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Summary: Leif Chastaine and Christopher Carfi discuss Yahoo’s strategy, Google’s censorship, the remix culture and customer “co-creation” of products, the American Marketing Association’s “Ahead of the Curve” session in Scottsdale, and this week’s RIM/BlackBerry update. (33:06)

Show notes for February 3, 2006

The audio file is available here (MP3, 32MB), or subscribe to our RSS feed to automatically have future shows downloaded to your MP3 player.

00:00 : Intro

01:04 : Yahoo “quits” the search race? Or do they?

09:08 : Google image censorship and strategy

16:30 : The importance of customer “co-creation” of products

27:30 : RIM: “Non-final” judgement regarding BlackBerry is just that

31:45 : Social Networking: Ahead of the Curve (Scottsdale)

32:23 : Wrapup

Links:
Dave Taylor (“What do Yahoo, Apple and Ferrari have in common?”), Yahoo quits, Yahoo gives up, Yahoo content to be Google’s footstool, Yahoo gives up race with Google, Steve Rubel, Google image censorship, Paul Greenberg, BPT Partners, customer co-creation, NTP=”No Tenable Patents?”, RIM patent dispute, AMA High Tech Trends in Marketing

Live From The Gleacher Center

In the session at Ahead of the Curve.

Stowe just finished up a great overview on blogs, blogging and podcasting, and now Bill Flitter is just finishing his presentation. The big take-away for me … RSS is still too complex. It’s too complex to explain … too complex to subscribe … too complex to “show” what an RSS feed is … too complex to communicate how and why it matters.

Once we get beyond the early-adopter crowd, what are the capabilities and metaphors that are needed to enable RSS to become so ubiquitous that we don’t need to go through the nitty-gritty details? (In other words…I don’t want to know how the internal combustion engine operates, I just want to reliably get to my destination.) Back in August, 2005, Chris Selland wrote:

“RSS is still very much the realm of early adopters (which is why only early-adopter-focused companies like Audible, Woot and HDNet are using it). But as RSS readers become more powerful and more ubiquitous – and particularly as they become more closely entwined with e-mail applications – expect the use of RSS to dramatically accelerate – much of it at the expense of e-mail.”

This is still on-target.

Randy Moss is now up presenting the first part of the social networking discussion, and talking about directed apophenia, and leading into a group exercise. Everyone in the room is up at the front of the room, showing their connections to the others in the room, via past experiences, hobbies, hometowns, schools, products/brands they are passionate about, and the like. (By the way, Randy’s book recommendation of the day: The Hidden Power of Social Networks by Rob Cross.)

A social network visualization exercise at the Chicago AMA (American Marketing Association) meeting

Randy: “It’s critical for organizations to host communities. If a company does this, they’re the good guy, they are the one who is providing the network for individuals to connect.” (bravo!)

Michael Sevilla from Umbria is now presenting a state of the blogosphere preso. Now moving into a discussion of promoters and detractors, and is highlighting the Qwest’s Terms of Service flap. (Michael was affected by it.)

VERY interesting. Now going through things that one can do with OpinMind. For example, blog sentiment of Microsoft and Apple. (N.B. Kind of a neat tool, but it does not seem to have a deep listing of sources. Hopefully it’ll grow more over time.)

fin

(top photo: UChicago)