The Business Blogging Field Guide, Part 4: The Maven

“Maven” blogs (the maven moniker shamelessly stolen from the Malcolm Gladwell book The Tipping Point) are business blogs that highlight an individual’s expertise in a particular area.

Contrast these to the “Tour Guide” blogs mentioned earlier in this series. Where the tour guides are showing an inside view of the company, the mavens are putting their expertise out there for readers to discover. Want to know about the latest trends in PR? You’ll likely trip across Steve Rubel in short order. Want to know about wikis and collaboration? Ross Mayfield is your man.

The most interesting thing about the maven business bloggers is that, typically, the blogs are centered around a business area or concept, and are not focused on the blogger’s employer or associated organization. Instead of being directly tied to the corporation, the blog is tied to the individual. The assumption is, if you are an expert in your field and provide a reason for readers to frequent your blog, then you will be “top of mind” when a particular reader is looking for someone to help him or her with a particular business need in a related area at some time in the future. Most of the examples of mavens shown here are in “services”-oriented fields — PR, marketing, consulting, etc. — areas where the individual’s ability to contribute has a direct impact on the final result of an effort.

“Maven” example #1

Blogger: Steve Rubel
Area of Expertise: PR
Company: CooperKatz
Blog Location: http://www.micropersuasion.com


“Maven” example #2

Blogger: Johnnie Moore
Area of Expertise: Marketing & Branding
Company: The Clarity Partnership
Blog Location: http://www.johnniemoore.com


“Maven” example #3

Blogger: Carolyn Elefant
Area of Expertise: Solos and small law firms
Company: The Law Offices of Carolyn Elefant
Blog Location: http://www.myshingle.com


“Maven” example #4

Blogger: Russell Beattie
Area of Expertise: Mobile Technology
Company: Independent consultant
Blog Location: http://www.russellbeattie.com


“Maven” example #5

Blogger: Ross Mayfield
Area of Expertise: Wikis and collaborative technologies
Company: SocialText
Blog Location: http://ross.typepad.com

Minimizing Comment Spam: The Big Kumbaya

The big search engines have just announced that through the addition of “noFollow” tags in links in comments, they will no longer be weighting links that come from blog comments in their search results. This, in theory, will cause the incentive for comment spam to disappear. The big blog providers will be adding these tags to links in comments automagically.

Who’s on board:

(hat tip: ross)

The Business Blogging Field Guide, Part 3: The Recommender

“Recommender” blogs (commonly known as “link blogs”) are not designed to be a destination in and of themselves, but are instead a resource for readers of a particular business blogger. One can almost think of these types of blogs as reviews or, as the name suggests, recommendations of items that the blogger believes will be of interest to his or her readers. In contrast to almost all of the other types of business blogs, Recommender blogs oftentimes do not contain commentary on or visibility into the company for which the blogger works. Rather, the blogger becomes a resource for his or her readership and, as a side effect, brings more attention to the organization for which the blogger works.

“Recommender” example #1


Blogger: Jeremy Zawodny
Role: Platform Engineering
Company: Yahoo!
Blog Location: http://jeremy.zawodny.com/linkblog/


“Recommender” example #2


Blogger: Robert Scoble
Role: Technical Evangelist
Company: Microsoft
Blog Location: http://www.scobleizer.com/linkblog/

The Business Blogging Field Guide, Part 2: The Tour Guide

“Tour Guide” blogs are the ones that give a glimpse into the company. Not unlike an actual physical plant tour, this type of blog gives a “behind the scenes” glimpse into the goings-on of the corporate machinery. Sometimes they cover current events at the organization, introduce the reader to some of the members of the company, or highlight particular products or items of note. All this talk of transparency for the customer? Tour guide blogs are a start.

“Tour Guide” example

Blogger: Noah Acres
Role: Director of Sales and Marketing
Company: Bigha
Blog Location: http://www.bigha.com/blog/index.php

The Business Blogging Field Guide, Part 1: Intro

Think of this as our little safari into the wilds of the blogosphere. An expedition to create an initial taxonomy of business blogger species, if you will.

There have been lots of folks who have done the “what is business blogging” thing. What I haven’t seen, however, is a good description of the different ways that companies are using blogs at the point of interaction with the customer. There seem to be a few:

Over the next few posts, we’ll take a look at each of these in more detail.

And another thing. Some of these will now be podcast as well. You can subscribe to the feed right…up…there if you want.

More Thoughts. More Discussion. And A Lot More Space.

“Caffeine?”

“Check.”

“Snacks?”

“Check.”

“Notebooks?”

“Check.”

“Thesauruses?”

“I think you mean ‘thesauri.'”

“You know what I meant. Do we have ’em?”

“Check.”

Looks like the list is in pretty good shape. Now, I’d love your help.

Todd Sattersten has announced the More Space project. What is More Space? Todd:

“So, I have this idea. There are all of these great bloggers talking about the subject of business. The trouble is the format of blogging only allows for maybe 500 words in a post before most readers lose interest.

What happens if you gave these writers more space?

I know you have a ton of questions about the project. Here are the major points:

  • There will be 10 writers.
  • The essays will be published online in text and audio and we are going to publish a really cool book.
  • The project starts today and will drop sometime in April.
  • Everything will be done in the open. Bloggers are going to write their essays on their blogs. We are going to publish everything we do from vendor selection to costs to sales. The project is going to be as transparent as it can be.”

There is also an FAQ on the project here.

Other folks involved are:

Now, here’s where you come in. Per Todd’s open request, I’ve submitted a proposal to join this august group. The proposal starts with the Social Customer Manifesto itself…but there are a lot of different directions where this could go. The points in the Manifesto need to be fleshed out in much more depth. There could be more reporting similar to what was done with RealNetworks a couple of weeks back. There are a whole bunch of thoughts that are starting to coalesce around how blogging, wikis, social networks, etc. help to significantly reduce the time it takes for an organization to notice and respond to customer, competitor, and marketplace issues. There is the opportunity to highlight companies that are doing these things well, and use this as the beginning for a series of vignettes on the people and organizations who are moving in this direction. But, ultimately, it boils down to the answer to this question: what do YOU want to discuss and think about? Because, in this scenario, you are the customer.

So…if you have some thoughts on where this might be able to go, the More Space blog is the place to capture them. The link to the proposal is here…would love your input!

No, We Don’t Sell A 186,000 Mile-Per-Second Death Ray

“Here we are one day, a small company in Corvallis, OR (on a holiday!) manufacturing and selling outdoor recreation equipment, then the next day we’re asked to be experts on everything from terrorism to the Patriot Act.” – Noah Acres, Sales & Marketing, Bigha

Bigha’s doing a great job explaining to customers their (non)-involvement in the laser-on-the-airliner story. He also posts the full transcript of an interview he had with a belligerent interviewer.

“I could tell this wasn’t going to be a friendly article by the line of questioning. I kid you not, this is pretty much how it went:

Jim Wright: “Mr. Banach is facing 20 years in prison for pointing his Jasper at planes, and I go to your site and the first thing I see is photos of it pointed towards the sky.”

Noah Acres: “Anyone can tell the difference between a star and a plane. In order to point at a plane, you’d have to point, and then actually follow it. This guy put effort into this.”

JW: “I just think your site could be more clear.”

NA: “How could it be more clear. We state explicitly not to point towards they eyes of people or animals and to avoid vehicles and aircraft. This is stated on our site and in the manual that comes with the Jasper.”

JW: “But what if somebody points at a bird?”

NA: “We say not to point at animals. A bird is an animal.”

JW: “That’s up for debate.”

NA: “I would classify a bird as an animal.”

JW: “But if you look in the dictionary, a bird is not actually an animal.”

NA: “I think most people consider birds to be animals. I can’t put the enitre world species list on my site.”

JW (in not-satisfied tone): “OK, thanks. Bye.”

If you look at the site today, you’ll notice we put up a new warning on the Jasper homepage. “Warning: Do not point Jasper at aircraft, motor vehicles, people or animals.” Or birds. Or dolphins. Or zebras…”

Applying The Cluebat, Episode #742: Before Advising Your Customers To Do Something, You Might Want To Do It Yourself

Interesting bit from Steve Rubel about PR firm MWW Group‘s new “weblog marketing practice” which “will advise clients on strategies to create, participate in, monitor, and advertise in blogs,” according to MWW’s Alissa Blate.

Rubel nails it:

“Blogs are just the beginning. The bigger trend is that consumers want to have a role in talking about products and even in marketing them”

and

“Consumers are in control, and consumers are the media. It’s a paradigm shift that’s going to change PR forever. We need to be listening to bloggers as much as talking to them.”

Steve’s points are spot-on. But with respect to MWW…I am the only one that finds it really funny that MWW is doing this…and that they don’t have a blog themselves?

Eats, Geeks, and Leaves


Neither rain, nor sleet, nor dark of night could keep the blogger crew from descending on Chaat Cafe last night. Renee Blodgett has a great writeup of the whole shebang, which migrated to Casa de Matt Mullenweg for the post dinner shenanigans (Nicole Lee captures the zeitgeist).

The whole crew*:

Robert Scoble | Steve Gillmor | Steve Sloan | Dori Smith | Farida Paramita | Michael Eakes | Dan Gould | Christopher Carfi | Masha Solorzano | Scott Rafer | Dan Farber | Lisa Canter | Marc Canter | Mimi Canter | Lucy Canter | Lyndon Wong | Ron Lichty | Tom Conrad | Marc Novakowski | Pierre Wolff | Nadeem Bitar | Kaliya Hamlin | Brian Hamlin | Ian Jones | Nicole Lee | Kevin Marks | Thomas Hawk | Neal Drumm | Tony Chang | Zack Rosen | Kieran Lal | Jasmeet Singh | Jason DeFillippo | Ian Kallen | Kevin Burton | Brad Neuberg | Renee Blodgett | Jeff Minard | Om Malik | June Parina | David Sifry | Jonas M Luster | Micah Alpern | eleanor kruszewski | Jim Grisanzio | Tantek Celik | Rebecca Eisenberg | Curtis Smolar | Russell Beattie

* – including Scoble’s jacked-up XFN tags (grin)

What Makes Blogging Social?

Stowe Boyd and the team over at Corante are working on a list of answers to “20 Questions” about the business of blogging. The questions run the gamut from the basic (“What’s a blog (or, what’s blogging), and why should I care?”) to the more abstract (” How do we successfully prevent public-facing [business] blogs from being neutered or turned into a broadcast by the marketeers and lawyers?”).

In reading through the list of questions, the eponymously-phrased Question #4 is of particular interest: “Blogging has been characterized as a ‘social medium’: what makes blogging social?”

My take:

Blogging is ‘social’ for a number of reasons.

Although becoming an almost-overused term, the fact that blogs enable a conversation on a topic makes them social. In contrast to the one-directional nature of broadcast media and traditional print, the ability for readers to instantly engage in debate or agreement with the blog author and the other readers provides a fundamental social mechanism. A blog provides a watercooler around which everyone with an interest in a topic can meet.

Another reason blogs are social is their highly connected nature. While a single blog may be a watercooler, it also provides an easy way to point to all the other watercoolers where related discussions are taking place. An individual who enters the greater conversation via a particular blog can easily “move” to other connected places via the links and trackbacks that are contained in the initial entry point.

Both of the above points, however, are limited insofar as they relate to a single conversation, at a (more or less) single point in time. The third thing that makes blogs social is persistence of relationship. After engaging in a number of conversations over time, or even by simply reading a particular blog over a period of weeks or months, an individual starts to build an understanding of the world view and internal goings-on of a particular blogger. The reader may not agree with all of the points that blogger makes, but over time the reader begins to develop a much deeper understanding of the “who” behind a particular blog. The converse is also true: a blogger begins to develop a picture of who a particular commenter is as well, based on that individual’s partipation in the community over time (a great example is the Ed Cone post here). Additionally, the common practice of hosting a persistent blogroll as well the ability to subscribe to a particular blog are tactics that, by their very being, promote persistence and “social” links between the members of a community.

Some interesting discussion going on over there. Check it out.

(hat tip: NevOn)